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According to law « CDE Book VI art 47 to 53 », taking into account the degree of customisation of the products ordered and the fact that 5 € per purchased product are transferred to a charity association, Tshirt-Planet.com does not propose any clause of retraction to its customers. The products customisable on line allow in fact making the selection of desired photos, texts & logos and the customer is the sole responsible for the selection performed on the site of Tshirt-Planet.com. If nevertheless you benefit from a reimbursement you shall receive the price of the product minus the 5 € that are already transferred to the associations
Tshirt-Planet.com accepts the resending of the ordered products only in the two following cases:
1. If the products received do not correspond to the products ordered on the site. The e-mail confirming the registration of the order contains the information related to the products ordered (formats and options selected) and will allow the two parties to identify any error of Tshirt-Planet.com
2. If the products delivered exhibit defects related to the product itself or an incident occurred during the manufacture process.
In these two precise cases, the claims must be addressed to Tshirt-Planet.com by e-mail (info@tshirt-planet.com) within 14 days since the receipt of the merchandise and must contain:
– The contact data of the customer ;
– The reference of his/her order;
– The reasons of his/her claim.
Within 48 hours after the claim, Tshirt-Planet.com shall inform about the validity or non-validity of the customer's claim. In the first case, Tshirt-Planet.com shall reship the ordered products. In the second case, Tshirt-Planet.com can ask the customer to resend his/her order for a deeper study of the claim. The customer will have to reship the ordered product accompanied by a copy of the e-mail sent to Tshirt-Planet.com (the sending date of the mail will appear on the paper document).
The re-shipping costs are borne by Tshirt-Planet.com and it will reimburse the amount to the customer directly into his bank account or will settle the matter through a credit note (a reduciton) applied to the customer's next order. The reimbursement of shipping cots shall in no case exceed the amount paid by the customer when he / she placed the order.
In the case of failure to observe the procedure presented above and the indicated periods, the purchaser is not entitled to formulate any non-conformity or apparent vice claim about the products delivered, the products being considered in this case to be conform and free from any apparent defect or vice.